Applicability of the return policy
This return policy is applicable for customers purchasing the products from seller listed on www.jazwaren.com or jazwaren mobile application (together referred as “Jazwaren Platform”) under the section of Jazwaren (together referred to as “Jazwaren”)
Products eligible for return
A. Jazwaren section
Jazwaren offers returns for products within fifteen (14) days of receipt of the shipment to you if the product is eligible for return. Products that are eligible for return have the – “Enjoy hassle-free returns with this offer” tag under offer details. Products that are not eligible for return cannot be returned under any circumstances. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.
It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card. Your refund is subject to the condition of the returned product.
Products eligible for returns will only be accepted under the following conditions:
Kilim – Custom size or design
- Specially manufactured handmade carpet products, either in special sizes or colors.
Furniture - Wooden products for the home and garden, including dining tables, beds, TV units, storage units, as well as products that do not include a return mark.
Lighting - Handcrafted lighting products that do not include a returnable label.
- General conditions applicable to all returns
- Jazwaren shall, at their sole discretion, reserve the right to decline any item(s) which is returned by the customer after the purchase, if the item(s) do not meet the guidelines or conditions in relation to returns (“Rejected Item”). The customer shall not be entitled to a refund for the Rejected Item(s). When an item is deemed as a Rejected Item, at any stage after the return, by Jazwaren, we will make two (2) attempts to deliver the Rejected Item(s) back to the customer. In case both attempts of delivery are unsuccessful, we will only hold the Rejected Item(s) for three (3) business days in our delivery hub. The customer can raise a request for the Rejected Item(s) to be delivered to them with our customer care team within seven (7) business days of the last notified delivery attempt.
If the Returned Item(s) is undelivered to the customer on the first two (2) attempts, we will share three (3) reminder emails and three (3) call attempts to inform the customer of the return. If the customer reverts on email or via call and requests for a return within seven (7) calendar days of the first communication, we will make a 3rd attempt for delivery. If the customer does not respond to these reminders or does not wish to receive the product(s), the Rejected Item(s) will be disposed of and Jazwaren will not be liable for a refund of the amount.
Terms and conditions for accepting returns
- The product must be returned with the original packaging.
- If the product has been used, we will decline the refund and return the product back to you.
- For all the products having warranty tag- refer to seller warranty or manufacturing defect of the products, customer will have to contact directly to the service center of the seller/manufacturer, as the case may be, such products are not accepted for returns by Jazwaren.
- A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.
Only the products covered in above categories will be considered for return. Products falling under other categories such as perishable items etc are not eligible for return.
Return window
Unless otherwise specified, Jazwaren offers a return window of fifteen (14) days from the date of receipt of the shipment by you, in case of returnable products.
Process upon receiving return request
It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (5) to fourteen (7) business days for the refund to get credited to your credit card. Your refund is subject to the condition of the returned product.
General conditions applicable to all returns
Jazwaren shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, and such product is under Jazwaren section then we will make two (2) attempts and in case such product is under Minutes section then we will make one (1) attempt to deliver the product back to the customer. In case the applicable attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again.
C. Frequently Asked Questions for Return Refunds
When you return an item, your refund amount and refund method may vary. Your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased.
