Terms of Sale – JAZWAREN

1. What JAZWAREN Produce and Sale:

– Jazwaren focuses on offering high-quality, handcrafted products, such as handmade kilims, pottery vases, ceramic lamps, bamboo and rattan lighting, baskets made from halfa and wicker, dinnerware sets including plates and mugs, and many other unique artisanal items.

-Due to the nature of handcrafted production, each piece possesses unique characteristics and may slightly differ from others in terms of color and dimensions. This is particularly noticeable in pottery products and can also be affected by photography, lighting, screen variations, and human visual perception.

– Jazwaren provides detailed product descriptions on its website, including color, dimensions, materials used, care instructions, and washing methods. Descriptions are continuously updated to ensure customers have the most accurate information possible before making a purchase.

– Some products are available only as made-to-order items. This requires partial or full payment before production begins, particularly for kilims, mirrors, and lighting products.

2. Where You Can Purchase JAZWAREN Products:

You can purchase Jazwaren products through three main channels:
1. Official Website: Directly from our official online store.
2. Company Warehouse: By visiting our warehouse—appointments must be coordinated through our Customer Service and Sales representatives.
3. Partner Stores: Through our products displayed at our trusted retail partners. You can inquire about branch locations and addresses by contacting our Customer Service team.

 

3. Pricing Policy of JAZWAREN:

Jazwaren determines the prices of its products based on the design, effort, time, quality, and materials used in their creation, as well as the product’s evaluation in terms of rarity and luxury.

Jazwaren products are categorized into two main price tiers: standard products and premium products, including special edition items.

All product prices are listed in Egyptian Pounds (EGP) within the Arab Republic of Egypt.

Jazwaren regularly offers discounts to its customers, whether during main seasons or on regular days throughout the year, in addition to gifts and special coupons for loyal customers.

 

 

4. Shipping Cost of JAZWAREN:

The shipping cost is determined based on several factors:
– The rates of the courier companies we work with.
– The geographic location of the delivery.
– The actual weight of the shipment and its volumetric weight within the packaging.
– Insurance for shipments and ensuring protection against loss or damage.
The behavior and professionalism of the delivery personnel when interacting with customers, which can affect the courier service pricing.

Shipping Duration:
– Shipping usually takes between 5 to 10 business days, and may extend up to 15 business days.
– The duration depends on the size and type of the product, as well as the delivery location.
– Is it possible to open and inspect the shipment?

Customers are not allowed to open or inspect shipments upon delivery for the following reasons:
– To ensure the safety of the shipment and prevent product damage.
- To protect the legal rights of all parties involved: Jazwaren, the courier company, and the customer.

 

Is prepayment for shipping required?
Some shipments may require prepayment of the shipping cost in the following cases:
-Fragile items or certain other products.
– Some locations.
– Orders exceeding EGP 5,000, as determined by the Operations Management.
Prepayment is implemented when some or all of these conditions apply.

 

 

 

5. Payment Methods at JAZWAREN:

 

Payment options depend on the platform or place you are purchasing from. Generally, you can pay using one of the following methods:

1. Cash on Delivery (COD):
This is the most common and widely used method for online purchases.
Please note that the courier companies we work with only accept cash payments and do not process electronic transfers.
COD is also available for direct purchases from our store or through our partners.

2. Prepayment via Visa or Credit Card:
You can pay using this method when purchasing through our official website.

3. Bank Transfer via Instapay:
This option is available after placing an order on our website or directly at our warehouse.

4. Direct Debit Machines BOS:
Available at our store or through purchases from our partners.

Are there any extra fees or commissions?
No additional fees, commissions, or administrative charges are applied when using any of the above payment methods.

6. How is an order confirmed when purchasing through the JAZWAREN website?

Order confirmation is carried out through the following steps:
– A purchase invoice is sent to your registered email on the Jazwaren website, including the products, quantity, prices, and the details provided during the purchase, such as your address and phone number.
– Our Customer Service team confirms the order via WhatsApp message. The order will only be prepared once confirmation is received from you.
– If there is no response, or your number is not registered on WhatsApp, we will contact you by phone to confirm your order.
– Any modifications to the purchase invoice will result in a new invoice being sent to you via WhatsApp at your registered contact number.

7. Refund and Exchange Policy of JAZWAREN?

Our return and exchange policies include specific conditions for each product category, as well as defined periods for returns and exchanges depending on the product.
Please review the full details through the following link:
https://jazwaren.com/return-policy/